Education Industry
Empowering the Future of Education
Rialtes’ End-to-End Solutions for Student Success
Transforming Education with Technology-Driven Student Experiences
Education today is evolving at a rapid pace. Institutions must engage digitally native students, streamline enrollment and academic processes, and foster lifelong relationships with learners. From K-12 to higher education, organizations face challenges in managing fragmented student journeys, disjointed academic operations, and evolving stakeholder expectations.
Rialtes delivers holistic education solutions—covering strategic advisory, seamless implementations, process optimization, and long-term support.
Thought Leadership:
Solving Education’s Most Pressing Challenges
Key Industry Challenges We Address:
- Fragmented student engagement and communication channels.
- Complex and inefficient recruitment and admissions processes.
- Disconnected case management for student services and support.
- Lack of 360-degree student insights across academic, financial, and social dimensions.
- Difficulty in personalizing outreach to prospective and current students.
- Inefficient alumni and donor relationship management.
Rialtes’ Approach:
- Strategic advisory for educational digital transformation.
- Process redesign and technology enablement with SAP and Salesforce.
- Pre-built accelerators for student engagement, recruitment, and retention.
- Agile, scalable implementations aligned with industry best practices.
- Continuous optimization through robust QA and post-go-live support.
Rialtes’ Pre-Delivered Accelerators:
Fast-Tracking Education Success
Our proprietary accelerators for the education sector are designed to simplify and optimize student lifecycle management:
Student Engagement Management Bolt-On
Enhances Salesforce Education Cloud to deliver seamless student lifecycle management, including admissions, case management, and alumni engagement.
Enrollment and Academic Progress Tracker
Integrated solution for student onboarding, course enrollment, and academic progress monitoring connected with SAP backend for finance and operations.
Family and Guardian Mapping Framework
Builds a comprehensive student family tree, enabling institutions to engage students, parents, guardians, and sponsors effectively.
The Complete Student Journey
From First Inquiry to Graduation and Beyond
Recruitment and Enrollment Journey
Student Lead Management and Engagement
- Capture student leads from multiple channels (web, social, email, recruitment events) using Salesforce Education Cloud.
- Intelligent lead nurturing with Salesforce Marketing Cloud, leveraging personalized journeys based on interests and backgrounds.
- AI-based lead scoring and matching to recommend suitable programs and scholarships.
Selection and Admissions
- Seamless application management with real-time status updates.
- Automated document collection and verification workflows.
- Selection committee collaboration portals for holistic application reviews.
- Integrated offer and acceptance workflows with e-signatures.
Student Family Mapping and Engagement
- Create a comprehensive family and guardian chart to manage multi-student relationships.
- Track alumni family connections for targeted donor campaigns and legacy admissions.
- Map sponsorship and scholarship relationships for financial aid management.
Hyper-Personalized Student Engagement with Salesforce Marketing Cloud
- AI-powered segmentation to target prospects by program interests, geography, demographics.
- Personalized student journeys for pre-admission, onboarding, academic advising, and alumni engagement.
- Behavioral triggers for scholarship offers, deadlines, and personalized content delivery.
- Event management and RSVP tracking for open houses, campus tours, and recruitment fairs.
Lifelong Student Support with Salesforce Service Cloud
- End-to-end student case management for academic, financial, and wellness support.
- AI-assisted case deflection and chatbots for common queries (admission status, course selection, fee details).
- Proactive student success and retention programs, powered by early alert systems and predictive analytics.
- Integration with career services for internships, placements, and alumni mentorship.
Self-Service Portals for Students and Faculty
Salesforce Experience Cloud
- Personalized portals for application tracking, document submissions, fee payments, and course registration.
- Faculty portals for advising, mentoring, and grading.
- External communication management for parents, sponsors, and alumni.
- Embedded communication channels (chat, messaging, email) for real-time engagement.
Seamless Enrollment, Fee, and Resource Management
SAP S/4HANA + Rialtes
- Fully integrated student information and ERP system for enrollment, finance, and resource management.
- Real-time visibility into fee status, financial aid, and scholarships.
- SAP-backed course scheduling, faculty assignment, and resource allocation.
- Procurement and supplier collaboration via SAP ARIBA for campus infrastructure needs.
Dynamic Program and Course Pricing
Salesforce Revenue Cloud
- Program and tuition fee configuration based on course, campus, residency status, and scholarship eligibility.
- Manage installment plans, discounts, and refunds.
- End-to-end quote-to-enrollment processes for executive education and certificate programs.
- Integrate with SAP for billing, AR, and finance operations.
Unified Data and Insights
Salesforce Data Cloud for Education
- A 360-degree view of every student: academic progress, financial aid, career services, and engagement.
- Advanced analytics and AI models for predicting at-risk students and enhancing retention.
- Real-time data synchronization with SAP S/4HANA, LMS, CRM, and student success platforms.
- Donor and alumni relationship management for advancement and fundraising.
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Empowering Advisors and Faculty
Agentforce for Education
- Unified view of each student’s academic, financial, wellness, and engagement history.
- AI-based next-best-action (NBA) to support student success (e.g., intervention, counseling).
- Manage advising sessions, notes, and follow-ups with integrated case management.
- Collaboration tools for cross-departmental student success initiatives.
AgentChat
Transforming Communication in Education with AI-Powered WhatsApp Integration
Unlock the future of communication with AgentChat, an AI-driven, bi-directional WhatsApp conversation tool fully integrated with Salesforce Education Cloud. Streamline interactions with students, parents, and faculty, all while enhancing engagement, boosting operational efficiency, and delivering personalized experiences.
Key Features:
Seamless Salesforce Integration
Effortlessly syncs with Salesforce Education Cloud, providing a unified platform for managing all student interactions in real time.
AI-Powered Automation & Personalization
Instantly responds with personalized, context-aware answers, automating routine inquiries while adapting to each individual’s needs.
Scalable & Efficient Communication
Handles an increasing volume of interactions with ease, improving response times and reducing manual effort, while ensuring high-quality, consistent communication.
Actionable Insights & Data Security
Unlock valuable engagement insights through advanced analytics, while ensuring top-tier security and compliance with industry standards.
With AgentChat, elevate your institution’s communication to new heights—efficient, secure, and fully integrated.
Related Solutions
Procurement solutions for campus operations.