A global medical technology company specializing in the development and manufacture of innovative products for diagnosing, treating, and monitoring cardiovascular and endovascular conditions. Their portfolio includes pacemakers, defibrillators, and remote monitoring systems for patients with implanted devices. The company’s mission is to improve the quality of life for individuals with heart and blood vessel diseases through advanced medical technologies.
The company faced significant inefficiencies due to a manual, disconnected order processing workflow between Salesforce (used for sales and patient management) and SAP (used for finance and accounting). Key challenges included:
Rialtes implemented an integrated Salesforce-SAP solution using MuleSoft, bridging the gap between systems and automating the entire order lifecycle. Key components of the solution:
The integration delivered measurable improvements across departments: