A leading provider of high-performance analog semiconductors powering wireless and wired connectivity across industries. Their core offerings, amplifiers, filters, switches, and integrated modules, support efficient wireless transmission for smartphones, routers, medical devices, automobiles, and more. Renowned for innovation, they are a critical technology partner for both consumer and industrial applications globally.
The client faced persistent challenges in delivering consistent, high-quality customer service across global regions due to a fragmented, legacy support system. Key issues included:
Rialtes implemented Salesforce Service Cloud and Experience Cloud to centralize customer support and create a scalable, future-ready solution. Key elements of the implementation: