A leading private university in North America with over 25,000 students and multiple academic programs across undergraduate, graduate, and continuing education divisions. The institution was facing challenges in managing student engagement, enrollment tracking, case resolution, and providing a unified view of its academic ecosystem.
The university operated with siloed systems for admissions, student services, academic advising, and alumni engagement. Key challenges included:
The leadership needed a robust digital platform to improve enrollment processes, student engagement, and case handling across the academic lifecycle.
Rialtes, leveraging its industry-specialized service Edu+, implemented Salesforce Education Cloud integrated with Agentforce (AI-based assistant) and Salesforce Data Cloud for real-time analytics and 360° student insights.
One record across admissions, enrollment, advising, and alumni
Dedicated profiles with class assignments, availability, and communication tools
Object models for Courses, Enrollments, Timetables, and Degree Paths
Data Cloud insights for application trends, drop-off patterns, and yield forecasts
Centralized portal for tracking student issues, support tickets, and resolution times
AI assistant for 24/7 support, including FAQs, deadlines, course availability, etc.
After going live with Salesforce Education Cloud powered by Edu+, the university saw measurable improvements within the first two academic terms:
Increase in application-to-enrollment conversion rate
Faster resolution of student support cases
Adoption of self-service portals for students and faculty
Improvement in academic advising engagement
Visibility into student journeys across academic lifecycle
Edu+ is Rialtes’ dedicated consulting and implementation framework tailored for educational institutions. It brings together Salesforce Education Cloud, AI/automation (Agentforce), and data integration (Data Cloud) to deliver: