A top manufacturer of roofing products known for innovation and quality. With decades of experience, they specialize in asphalt shingles, roofing accessories, waterproofing solutions, and underlayments for both residential and commercial use. Committed to sustainability, they invest in advanced manufacturing technologies and maintain a broad distribution network, ensuring that builders, contractors, and homeowners have access to premium roofing solutions.
The client needed a structured warranty claim submission process, as no system was in place. They required a user-friendly portal integrated with Salesforce to streamline claim submissions while ensuring accurate address validation. Additionally, the absence of automation for notifications and seamless data integration with SAP and other ERP systems led to inefficiencies in claim tracking and management.
Rialtes implemented a Salesforce Experience Builder portal with an LWC-based UI to streamline the warranty claim submission process. To ensure accurate address capture, we integrated Google API Address Validation.
Carried out automated workflows that eliminated manual intervention, enabling seamless claim handling. Real-time email and SMS notifications kept customers informed about their claim status, enhancing transparency.
Additionally, we established SAP and ERP integrations for smooth data exchange, reducing manual effort and significantly improving claim processing efficiency.