Trusted YARDI Partner for North America’s Largest PHA

Client Profile

A prominent multifamily real estate firm based in the U.S. specializes in acquiring, developing, and repositioning residential and commercial properties. Focusing on operational excellence and long-term value creation, the firm is dedicated to building thriving communities while maximizing returns for its investors.

Challenges

The client faced operational inefficiencies in managing multiple property management platforms, including Yardi Voyager 7, MRI, Voyager, and RealPage:

• Skill Silos:

  Reliance on individual experts for each platform created bottlenecks. Any unavailability led to delays.

• Talent Shortage:

  Local hiring markets lacked specialists with deep knowledge of the client’s specific tech stack.

• Lack of Centralized Oversight:

  Projects were loosely organized, limiting effective collaboration and knowledge sharing.

Solutions

Rialtes, a trusted Yardi Managed Services provider, delivered a structured and scalable solution to address these gaps:

• Capability Assessment:

  Conducted a thorough review of the client’s internal team and identified skill gaps.

• Team Augmentation:

  Deployed skilled resources to complement the client's in-house team, providing immediate support for Yardi, MRI, and RealPage.

• Collaborative Transition:

  Initial support was provided offshore by Rialtes' technical team, gradually transitioning to a hybrid model with shared responsibilities.

• End-to-End Ownership:

  After a successful year, Rialtes took full ownership of all related systems—Yardi, RealPage, affordable housing, residential, and commercial support, delivering a comprehensive managed service model.

Benefits

• With a follow-the-sun model, the client now receives round-the-clock assistance, ensuring zero operational downtime across time zones
• Multi-resource coverage eliminated dependency on individual contributors, increasing system resilience by 90%
• By introducing primary and backup personnel for all critical systems, Rialtes significantly reduced service interruptions
• Leveraging offshore resources cuts costs by nearly one-third compared to maintaining a full in-house California-based team
• The client gained on-demand access to a wide range of skills across Yardi, MRI, RealPage, and infrastructure without the burden of hiring locally