Agentforce
Humans + Agents Automate Routine Tasks to Drive Customer Success
Salesforce Agentforce: What You Need To Know
Salesforce Agentforce is a robust platform that enables organizations to create, customize, and deploy autonomous AI agents across various business functions, including sales, marketing, customer service, and e-commerce.
Agentforce AI is designed to proactively handle tasks, functioning independently by gathering data, formulating action plans, and executing tasks without the need for human intervention. This empowers businesses by streamlining operations through AI-driven interactions. By integrating Salesforce’s CRM capabilities with specialized agent tools, Agentforce in Salesforce provides agents with real-time customer data, powerful collaboration features, and AI-powered insights.
Manage Customer Inquiries and Streamline Employee Tasks Around the Clock
Autonomous operation within customized guardrails
Real-time data adaptation
Seamless integration with employees
Low-code tools for customization and deployment
Leverage cutting-edge technologies to deliver innovative solutions with Agentforce
Agentforce Data Cloud
Unify and harmonize customer data across systems in real time.
Agent Builder
Low-code builder for Agentforce, which includes Prompt Builder and Model Builder.
Atlas Reasoning Engine
The brain of Agentforce agents automates agents’ actions to respond naturally and adapt to situations.
Partner Network
A group of leading partners extends Agentforce with new agent actions through the Salesforce AppExchange.
The Building Blocks to Configure Your Agentforce Agents
Agent Builder
Create and customize your own agents with low-code
Prompt Builder
Supercharge every workflow with trusted AI prompts
Model Builder
Build, train, and deploy custom AI models externally using data in Salesforce.
Industry-specific Benefits That We Bring to Our Clients
Sales
Automate lead qualification, booking appointments, and nurturing leads.
Customer Service
Manage tickets, resolve inquiries, and provide 24/7 support.
Marketing
Run automated campaigns that adapt based on performance metrics.
Insurance and financial services
Utilize Agentforce to access crucial client data on the go.
Healthcare and life sciences
Engage with patients, providers, and payers to act across multiple channels.