Pharma Industry

Accelerating Pharma Innovation & Compliance

Rialtes End-to-End Pharma & Biotech Solutions

The pharmaceutical and biotech industries are at the forefront of global healthcare, yet they face increasing pressure to innovate faster, remain compliant, and stay patient-centric. Amidst growing competition, changing regulations, and the need for accelerated R&D, technology and AI-driven solutions are becoming pivotal to success.

With certified expertise in Salesforce Life Sciences Cloud and SAP S/4 HANA for Pharma, and offices in India, United States, Canada, and Singapore, Rialtes delivers global best practices with local regulatory alignment.

Thought Leadership:

Advancing Pharma with Digital, AI, and Data-Driven Approaches

Rialtes partners with leading pharma and biotech organizations to unlock the power of AI, machine learning, cloud, and intelligent automation to:

Accelerate product development, regulatory submissions, and commercialization.
Build integrated clinical, medical, and commercial operations platforms.
Foster patient-centric engagement and outcome-driven care.
Ensure real-time regulatory compliance with audit-ready systems.

Our end-to-end approach bridges gaps between R&D, regulatory, commercial, and supply chain functions, delivering a unified platform for better decision-making and faster time to market.

Why Leading Pharma & Biotech Firms Choose Rialtes

Certified Salesforce Life Sciences Cloud & SAP S/4 HANA experts with global expertise.

Specialized in regulatory, commercial, and clinical process optimization.

Advanced AI and data analytics integrations for real-time intelligence.

Strong track record of success across major pharmaceutical and biotech organizations.

Global footprint to address regional regulatory and operational needs.

Top 4 Strategic Challenges Facing Pharma and Biotech Industry Today

1 Complex and Dynamic Regulatory Compliance

Pharma companies operate in a highly regulated environment that requires real-time data visibility, accurate reporting, and global compliance adherence. Challenges include:

Managing complex, ever-changing global regulatory frameworks (FDA, EMA, MHRA, TGA).
Maintaining submission readiness, audit trails, and risk assessments.
Lack of integrated platforms to manage quality events, safety reporting, and regulatory submissions.

2 Accelerating Clinical Trials and R&D Innovation

Bringing therapies to market faster demands better trial management, patient recruitment, and data consolidation. Current issues:

Delays in trial recruitment and site activation.
Fragmented systems for trial data and adverse event management.
Challenges in ensuring data accuracy for regulatory submissions.

3 Commercial and Medical Affairs Engagement Gaps

Engaging HCPs, payers, and patients requires personalized, compliant, and omnichannel engagement strategies. Key issues include:

Disconnected field medical and sales teams limiting coordinated HCP engagement.
Lack of visibility into patient support and outcomes.
Struggles with medical inquiry and adverse event tracking.

4 Supply Chain, Manufacturing, and Serialization

Pharma companies must ensure product integrity and compliance across the supply chain. Challenges include:

Managing serialization and track & trace mandates.
Lack of real-time visibility into inventory and shipments.
Inefficiencies in recall, complaint, and adverse event responses.

Deep Expertise in Salesforce Life Sciences Cloud & SAP S/4 HANA for Pharma and Biotech

Salesforce Life Sciences Cloud

Unifying Commercial, Clinical, and Medical Operations

Rialtes leverages Salesforce to build integrated platforms that enable:

AUnified HCP engagement, CRM, and field force coordination.
Patient services case management and support program automation.
Clinical trial management, including participant engagement and RWE (Real World Evidence).
Regulatory complaint handling, pharmacovigilance, and adverse event tracking.

SAP S/4 HANA for Pharma

Ensuring Compliance, Quality, and Operational Excellence

Our SAP expertise helps pharmaceutical firms streamline:

Serialization and global supply chain compliance.
Quality management and batch release processes.
Order-to-cash, inventory, and manufacturing operations with embedded compliance.
Global regulatory and audit reporting.

Together, Salesforce and SAP integrations ensure seamless, compliant processes from R&D to commercialization.

How AI is Revolutionizing the Pharma Industry

AI is driving significant value in pharma, transforming how companies innovate, engage, and manage compliance.

Key AI Impact Areas in Pharma:

Accelerating drug discovery using AI-powered molecular analysis and predictive modeling.
Optimizing clinical trial design and patient recruitment through AI-based site selection and eligibility matching.
Enhancing pharmacovigilance via AI-driven adverse event detection and automated reporting.
Personalizing HCP and patient interactions using AI-based behavior and needs analysis.

Benefits of AI in Pharma:

Faster drug development and reduced R&D costs.
Improved regulatory submission quality and timelines.
Enhanced HCP and patient engagement through data-driven insights.
Increased compliance and risk mitigation via predictive analytics.

Patient-Centric Mobile Apps

Driving Outcomes and Real-World Evidence

Modern pharma needs secure mobile apps for engaging patients and collecting outcomes. Rialtes designs apps to:

Capture patient-reported outcomes (PROs) and monitor adherence.
Facilitate medication reminders and educational content delivery.
Enable real-time communication with patient care teams.
Collect real-world evidence (RWE) for regulatory and clinical use.

Mobile apps ensure better engagement, adherence, and outcome measurement.

Remote Monitoring & Real-World Data Collection

Remote monitoring allows pharma companies to track product effectiveness and patient safety in real-time:

Monitor connected devices and digital therapeutics.
Collect adherence, biometrics, and usage data directly from patients.
Early detection of adverse events or non-compliance.
Real-world usage insights for regulatory and R&D feedback loops.

Enhancing patient safety, outcomes, and evidence generation.

AgentChat

Real-Time WhatsApp Integration for Pharma

AgentChat Rialtes’ WhatsApp integration solution, supports secure and compliant engagement:

Key Features:

Automated patient communications: reminders, surveys, education.
Direct HCP support: samples, inquiries, updates.
Adverse event and complaint reporting via chat.
Sharing consent forms, regulatory documents, and education materials.

AgentChat enables real-time omnichannel patient and HCP engagement — securely and compliantly.

Salesforce Agentforce

Supercharging Pharma Sales, Medical Affairs, and Support

Agentforce, Rialtes’ advanced Salesforce solution, helps pharma sales, medical affairs, and support teams:

Manage HCP targeting, engagement, and follow-up activities.
Coordinate medical science liaison (MSL) visits and education programs.
Automate compliant marketing and medical content distribution.
Track customer interactions and feedback in real-time.

Agentforce enhances field force effectiveness and ensures compliant, personalized HCP interactions.