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Financial services are changing faster than most institutions can redesign their operating models. According to Accenture, nearly 73% of banking customers now expect the same
Supply chains don’t break anymore. They bend, snap back, and get tested again almost immediately. Demand spikes without warning. Suppliers miss commitments.
Procurement has undergone more significant changes in the last five years than it did in the previous twenty.
Enterprise SAP programs don’t fail because technology isn’t available; they fail when governance breaks down, when ownership blurs, and when decisions lack accountability. Large transformation programs involve multi-year roadmaps, cross-functional impact, and the kind of complexity where assumptions compound into risk quickly.
Personalized marketing has been the promise for over a decade. Yet despite better tools, more data, and smarter platforms, customer engagement continues to fall short.
For years, most life sciences organizations treated CRM as a sales enablement tool — a place to track accounts, schedule visits, manage samples, and record touchpoints.